Propelia support

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Search concise answers about properties, Broker Workspace, AI, plans and responsibility boundaries.

FAQ answers

Support topic

Getting started

Propelia is a property discovery and professional workspace platform. Visitors can explore listings, while registered partners can structure property information and manage the work that follows an inquiry.

Why choose Propelia

Use the partner registration flow and provide the requested account details. After confirming your email, follow the on-screen steps to enter the professional workspace. Account approval and access remain subject to the applicable workflow and terms.

See how the process works

A partner creates an account, adds structured property information and submits it for review. Once a listing is available, inquiries can be connected with contacts, viewings, tasks and opportunities in Broker Workspace. Each step requires the responsible user to review and act.

See how the process works

Support topic

Properties and publishing

Property submissions are available through the registered partner workflow for brokers, agencies, owners and developers. Creating an account does not bypass review: submitted information remains the responsibility of the person or organization providing it.

See how the process works

Sign in to the partner area and follow the guided property submission steps. Enter the requested property, location, presentation and contact details, then review them before submitting. Propelia reviews the presentation before publication; submission does not guarantee publication.

See how the process works

Propelia checks whether the submitted presentation is sufficiently complete, clear and internally consistent for publication. This quality review is not verification of legal ownership, authenticity, financial condition or technical condition. The submitting partner remains responsible for the accuracy of the content.

See how the process works

Open the Properties page and use the available search and filters. Review the listing details and contact the listed representative when you need more information. Search results are informational and availability can change.

Browse properties

The Properties page shows the filters currently supported by the live search, such as location, offer type and other available property criteria. The visible controls are the authoritative list because options can depend on the current catalogue and locale.

Browse properties

Support topic

Broker Workspace

Broker Workspace is the professional area for organizing property work after registration. It connects property records with contacts, inquiries, viewings, tasks, documents, opportunities and operational analytics. Access depends on the active account and plan.

Explore Broker Workspace

Analytics summarize operational activity such as leads, tasks, viewings and pipeline context. They help users review their work and decide what to do next. They are informational tools, not valuations, forecasts, financial advice or guaranteed outcomes.

Explore Broker Workspace

Support topic

Inquiries, viewings and deals

An inquiry can appear in Broker Workspace with its related contact and property context. The responsible user decides the next action, such as replying, calling or planning a viewing. Propelia does not guarantee that an inquiry will receive a response.

Explore Broker Workspace

A user can turn an inquiry into a scheduled viewing and create related follow-up tasks. These activities stay connected to the relevant property and contact. Calendar connections only operate after the user authorizes them; Propelia does not book appointments on its own.

Explore Broker Workspace

A user can organize an active inquiry as an opportunity and move it through internal stages while keeping the related property, contact, tasks and documents together. Stages describe the user’s workflow; they do not confirm that a transaction will close.

Explore Broker Workspace

Support topic

Exposés, documents and sharing

An Exposé is a structured presentation generated from the property information available in the workspace. The responsible user reviews the content and chooses what to keep before generating or sharing it. The document does not certify ownership or the legal or technical condition of the property.

Explore Broker Workspace

The supported multilingual Exposé scope is Bulgarian, English, German and Russian. Generated or suggested text should always be reviewed by the responsible user before it is shared.

Explore Broker Workspace

Workspace documents and presentations can be organized with the related property and shared through the available controls. The user chooses what to share and with whom, and should check confidential or personal information first. Availability of a sharing option does not replace consent or professional due diligence.

Explore Broker Workspace

Support topic

Plans and payments

Use the Plans page for the current plan scope and pricing information. Any available payment method and billing step is shown in the relevant checkout flow and governed by the applicable terms. FAQ answers do not override those canonical sources.

View current plans

Support topic

AI and automation

AI can draft or suggest text, summaries and next steps in supported workflows. The responsible user reviews the suggestion, decides whether it is suitable and explicitly confirms any action. AI output is not automatic verification, valuation, legal advice or a guaranteed recommendation.

See how the process works

No automatic distribution should be assumed. Portal export or publishing depends on a supported configuration and an explicit action by an authorized user. Readiness checks and export preparation do not mean that a portal has accepted or published a listing.

See how the process works

Support topic

Trust, privacy and support

No. Propelia reviews listing quality and presentation, but does not certify legal ownership or authenticity. Verify ownership documents, legal status and transaction conditions with the property representative and qualified professionals before making a commitment.

Read the Terms and Conditions

No. Propelia supports discovery, presentation and professional workflow, but is not the buyer, seller, landlord, tenant, agent, guarantor or legal representative in a transaction. Agreements and outcomes remain between the relevant parties, subject to the applicable terms.

Read the Terms and Conditions

No. Product information, analytics and AI suggestions are informational and do not replace legal, financial, tax, investment or technical due diligence. Consult an appropriately qualified professional for advice about a specific property or transaction.

Read the Terms and Conditions

The Privacy Policy explains what personal data is processed, for which purposes and which choices or rights may apply. Users should avoid placing unnecessary personal or confidential information in listing content, documents or AI prompts. Privacy requests are handled through the documented process and human review.

Read the Privacy Policy

Use the contact option on a property page to send an inquiry to the listed representative; any response comes from that representative. For account, product or privacy support, use the Contact page to reach the Propelia team. Propelia cannot guarantee a representative’s response time or outcome.

Contact Propelia

Human support

Still need help?

Contact is the canonical route for account, product and privacy questions that need a person.

Contact our team